Warranty

This is the Gems By John warranty statement for lapidary services cutting gemstones.  

warranty

GEMS BY JOHN WARRANTY

Gems By John Warranty - if you are not absolutely satisfied with the quality of my lapidary services, I will refund 100% of all labor charges.

Due to the nature of custom work and special orders, I am unable to accept returns. However, my craftsmanship is fully guaranteed. I will repair any defect in workmanship.

Our approach to cutting gemstones

  • Personal Service – we work directly with clients on the phone, through email and text, and face-to-face for those local to Lexington, to determine their needs and application.
  • Quick Turn-Around Time – our goal is to complete work within one week.
  • High Quality – we choose the best gemstones from client rough to transform into the best finished gemstone . Each stone is optimized for best color, most sparkle, and greatest visual impact. We strive for the highest quality stone cutting workmanship.
  • Customer Satisfaction – we want our clients to be delighted with their finished gems.

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